Can't find your answer? Ask in the chat. It passes anything it can't answer to Bryce.
Prefer email? bryce@keeplight.ai. Replies within one business day, Pacific time.
Contact
How do I reach Keeplight?
Ask in the support chat, or email bryce@keeplight.ai. Bryce runs Keeplight and reads every message himself, and he replies within one business day, Pacific time.
You can also reply to any email from Bryce at Keeplight. Replies go to the same inbox.
Still stuck? Ask in the chat
Who answers the chat?
An AI assistant, not a person. It runs on Claude, an AI model made by Anthropic, and it answers from Keeplight's help page and Bryce's own answers. In the portal it also gets a short summary of your own account, only what your portal already shows you, so it can tell you your next step, when your calls are and, for leads, what is due on Billing. When it can't answer, or you ask for Bryce, it passes the conversation to him, and he replies by email within one business day.
Please don't type passwords, card numbers or other sensitive details in the chat.
Still stuck? Ask in the chat
Can I ask from inside the portal?
Yes. Support in the portal sidebar has the same chat, and your conversations there are saved to your account. Feedback in the sidebar is the place for a bug or an idea, and Bryce reads each one. A decision or an approval waiting on you has its own Reply button.
Still stuck? Ask in the chat
What should I put in my email?
Your company name, the page or automation it's about, and a screenshot if something looks wrong. Please don't email passwords, API keys or card numbers.
Still stuck? Ask in the chat
Signing in
How do I sign in?
Go to app.keeplight.ai and choose Email me a link or Continue with Google. There is no password. Open the link on the same device; if you open it in another browser, the portal asks you to confirm your email first.
Still stuck? Ask in the chat
My sign-in link expired or didn't arrive
Check your spam or junk folder first. Each link works once, so a link you already opened, or an older one, won't sign you in. Go back to app.keeplight.ai and press Email me a link for a new one.
Still nothing after a few minutes? Email Bryce with the address you used.
Still stuck? Ask in the chat
It says it couldn't find an account for my email
That address isn't on an active Keeplight account. Check that you used your work email. If it's right, press Ask to be added, and Bryce will email you once you're added.
Still stuck? Ask in the chat
How do my teammates get access?
Your team lead invites them from Team in the portal. Each person gets an email with a button that signs them in. The button works once, within 24 hours. If it has expired, the page offers Send me a new link, or your lead can resend the invite.
Still stuck? Ask in the chat
Billing
Where are my invoices and receipts?
On the Billing page in your portal, under Payments and receipts, with a Receipt link for each payment. Stripe emails a receipt for every payment, and so does Keeplight.
Still stuck? Ask in the chat
How do I change my card or cancel a plan?
Press Manage billing on the Billing page. It opens Stripe's secure page, where you can see invoices, change how you pay, or cancel a Care or Build plan online without contacting anyone. Your team lead can also cancel by emailing Bryce.
Still stuck? Ask in the chat
Why are there two prices?
Every payment has a Pay by bank and a Pay by card button. Paying by bank costs 3% less. A bank payment can show as processing for up to four business days before it clears.
Still stuck? Ask in the chat
Refunds, the minimum term and cancelling
The Service Agreement and Payment Terms set these out in full, including refunds for each order, the 3-month minimum on Care and Build plans, and when a plan stops after you cancel.
Still stuck? Ask in the chat
Lantern
What is Lantern?
Keeplight Lantern is a Chrome extension that records a task you do in your browser as steps with screenshots, so Bryce can see how the work happens today before anything gets automated.
Still stuck? Ask in the chat
How do I install it?
Lantern isn't in the Chrome Web Store yet. Open Lantern in your portal and press Get the install link, and Bryce sends it to you. After you install it, press Connect to Keeplight, sign in, and enter the company code your team lead gave you.
Still stuck? Ask in the chat
What does it send, and when?
Nothing leaves your computer until you press Send on a recording's review page. Before that, you can look through every step and redact anything you don't want to share. The Lantern privacy policy covers what is sent, who sees it and how long it's kept.
Still stuck? Ask in the chat
Your data
Can we get a copy of our data?
Yes. For 30 days after an engagement ends, your team lead can download a copy of your company's data from Download your data in the portal.
Still stuck? Ask in the chat
How do I ask for my data to be deleted?
Email Bryce from the address we have for you. We confirm your request within 10 business days and answer within 45 days.
What we keep and for how long is in the website privacy policy, the portal privacy notice and the Lantern privacy policy.
Still stuck? Ask in the chat
Your call
How do I reschedule or cancel my intro call?
Use the reschedule or cancel link in your booking confirmation email, or press Reschedule or Cancel call next to the call time in your trial portal. You can also email Bryce, and he'll move it for you.
Still stuck? Ask in the chat
More answers
Still stuck?
Ask in the chat, and it passes anything it can't answer to Bryce. Or email bryce@keeplight.ai. He replies within one business day.